Terms & Privacy

These Terms of Service ("Terms") govern your access to and use of the Eli Marco website and services (collectively, the "Services") operated by Eli Marco Ltd ("Eli Marco", "we", "us").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services. These Terms form a legally binding agreement between you and Eli Marco.

Eligibility

By using our Services, you confirm you are at least 18 years of age and have the legal authority to enter into this agreement. If acting on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

Eli Marco grants you a limited, non-exclusive, non-transferable, revocable licence to access the Services for your lawful internal business purposes. This licence does not permit you to:

• Reproduce, distribute, or create derivative works from any part of the Services
• Reverse engineer, decompile, or disassemble any component of the platform
• Use the Services to develop a competing product or service
• Share access credentials or allow unauthorised third-party access
• Use the Services in any manner that violates applicable laws or regulations

Demo Requests

Submission of a demo request form does not constitute a binding contract for services. It represents an expression of interest. Eli Marco reserves the right to accept, decline, or postpone any request at its sole discretion.

All intellectual property in and relating to the Services, including EraFrame, platform architecture, algorithms, methodologies, software, design, trademarks, and documentation, is and shall remain the exclusive property of Eli Marco.

Nothing in these Terms transfers or grants any ownership rights in our intellectual property. Any feedback or ideas you submit may be used by Eli Marco without restriction or compensation.

"Eli Marco", "EraFrame", and associated marks are trademarks of Eli Marco Ltd. You may not use them without our prior written consent.

Confidentiality

Aspects of our technology, including EraFrame, constitute proprietary and confidential information. Any non-disclosure agreement entered into in connection with a demonstration or deployment forms part of these Terms by reference.

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for purpose, or non-infringement.

To the maximum extent permitted by applicable law, Eli Marco shall not be liable for any indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility of such damages.

Eli Marco's total aggregate liability shall not exceed the greater of (a) the amount paid by you in the preceding twelve months, or (b) one hundred pounds sterling (£100).

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Modifications

We may modify these Terms at any time. Material changes will be noted by updating the effective date. Continued use constitutes acceptance of the revised Terms.

Eli Marco is committed to protecting the privacy of individuals who interact with our Services. This Policy explains how we collect, use, and protect personal information under applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Eli Marco Ltd is the data controller responsible for personal data processed through this website and associated Services.

Information you provide directly

When you submit an access request, we collect:

• Name (first and last)
• Work email address
• Organisation name and your role or title
• Sector information
• Any message or description you voluntarily provide

Information collected automatically

When you visit our website, we may automatically collect:

• IP address and approximate geolocation
• Browser type and version
• Pages visited, time spent, and referring URL
• Device type and operating system

We do not use third-party advertising trackers or sell your data to any party.

We process personal data for the following purposes and on the following legal bases:

• To evaluate and respond to access or demo requests (legitimate interest / contract performance)
• To operate, secure, and improve our Services (legitimate interest)
• To comply with legal obligations applicable to Eli Marco
• To communicate material updates to our Terms or policies (legitimate interest)

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without human review.

We implement technical and organisational measures appropriate to the risk, including encryption of data in transit, access controls, and audit logging. While no system is entirely immune from risk, we maintain security practices aligned with the sensitivity of the data we handle.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, as required by UK GDPR.

Under UK GDPR, you have the following rights in respect of personal data we hold about you:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten") where applicable
• Right to restriction of processing
• Right to data portability
• Right to object to processing based on legitimate interest

To exercise any of these rights, contact us at the address below. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

All data protection and legal enquiries should be directed to:

We aim to respond to all enquiries within five business days. For urgent data protection matters, please indicate the urgency in your subject line.